FAQ

Each piece is handcrafted by us, Thomas & Lea, from raw material to finished jewel. We create our own alloys, shape wires, set stones and assemble everything by hand.

Our chains are sourced from selected suppliers and finished by hand in the workshop.

No — small variations are part of the process. Each piece is slightly unique due to the handmade nature.

We work with recycled precious metals, sterling silver and gold in different tones. As a more accessible alternative to gold we also use brass.

We only use natural, untreated gemstones without chemical enhancements. Each stone is individually selected by us.

Because everything is handmade, production times vary. Typically orders are made within 4 business days before shipping.

Yes, we ship worldwide. Delivery times vary depending on the destination.

Shipping is free! All orders come with free worldwide shipping.

Yes. Returns are accepted within 7 days if the item is unworn and in original condition.

Yes. Since our pieces are handmade, we also offer repairs for damage or wear. Contact us for details.

Our jewellery can generally be worn while swimming or showering. Dry it thoroughly afterwards. If tarnishing appears, clean gently with mild soap and water. More delicate stones (turquoise, opal, pearl, malachite) need extra care and should avoid prolonged water contact.

Copper-containing alloys naturally develop a patina over time. Since sterling silver contains only a small amount of copper, it is particularly low-maintenance, while brass tends to tarnish more quickly.

For cleaning, a polishing cloth along with warm water and mild hand soap is sufficient. It is important to dry the jewelry thoroughly afterward, as moisture can promote oxidation.

For heavier oxidation, a small amount of citric acid can be added to the soapy water. Warm water and an old toothbrush can help gently remove buildup.